1. Scope and use of the subscription

The subscription grants the Customer (being the legal entity that has taken out the subscription) the right to use exclusive content and membership benefits offered at Tian Zevon. The subscription may not be used by other people or organizations.

2. Acceptance of the subscription

The subscription terms for the Services are accepted by the Customer at the time of remitting payment for the subscription. By placing an order the customer acknowledges they have read and agree to the terms and conditions. The completed order and confirmation will be the “Agreement”.

3. Duration and termination of the subscription

The annual subscription runs from the date the Customer completes the purchase and for a full rolling year (for example, if the order is placed May 15, 2022, the subscription runs to May 14, 2023). The subscription will automatically renew unless cancelled in advance to the next cycle.

The annual subscription may be terminated by logging into the memebrship portal or sending an email to support@tianzevon.com 30 days before the expiry of the subscription. The agreement cannot be terminated for a period of subscription already initiated and the Customer will not be entitled to a refund for that subscription period.

The Customer may terminate any subscription within 48 hours of placing the first order for the subscription, provided that the Customer has not started using the Services and any products associated with the subscription have not shipped. The customer will be issued a store gift card for the total purchase price upon early termination. Early termination is defined by the period of 48 hours following the time and date of the order. Once products have shipped, or services used, the subscription cannot be terminated and no refund or store gift card will be issued. Tian Zevon shall (without prejudice to any other rights or remedies it may have) be allowed to terminate the subscription immediately without giving the Customer prior notice if the Services or subscription is misused (including, but not limited to, use by other people or organizations). No refund will be granted.

 

4. Price and payment terms

The charges are listed on the enrollment page. The TZ+ membership is currently billed at $119.88 plus applicable taxes on an annual basis. The first invoicing period runs from the date the Customer places an annual order to the end of that full rolling year (for example, if the order is placed May 15, 2022, the subscription runs to May 15, 2023). After that period, the subscription will auto renew and the card on file will be charged the current subscription amount. 

In the event that a recurring subscription payment fails, access to the Services will be blocked immediately. Access to the Services will be unblocked on receipt of payment.

Tian Zevon will not be responsible for any loss, damage, costs, expenses or other claims of the Customer or any third party resulting from the suspension of the Services.

The Customer agrees to the use of e-mail (using an e-mail address specified by the Customer) or another electronic method of transmission as the medium for entering into a subscription agreement, sending invoices and reminders.

 

5. Operating stability

Tian Zevon aims to provide the highest possible degree of website operating stability, but is not responsible for any breakdown caused by factors beyond its control. In all events, Tian Zevon aims to re-establish normal operations as quickly as possible.

6. Maintenance of the System

Tian Zevon is entitled to make operational changes to the website for improvements or otherwise without giving the Customer prior notice. In some circumstances, it may be necessary to suspend access to the Services, usually between 9pm and 6am EST. Notice of such a suspension will be given to the Customer in advance. Tian Zevon will not be responsible for any consequences of such a suspension where notice has been given.

7. What's Included in TZ+

After enrolling in the TZ+ membership the customer will have access to free two day shipping on all new orders until the end of the subscription cycle. Tian Zevon does not have control over carrier operations and shipment delays, thus cannot be held responsible if the carrier delivers outside of the promised service window. Tian Zevon will aim to utilize carrier service windows that falls within the two day delivery guidelines based on the ship from zipcode and the delivery zipcode. A free TZ pouch will be processed immediately and shipped to the customer's delivery address provided at checkout. Once tracking is attached to your order, the subscription can no longer be cancelled and no refund will be due. Customers will receive a lifetime personal shopping code. For the purpose of this agreement lifetime equals the duration of the subscription cycle. If the subscription is terminated at any point, the code will also be deactivated. When available, the customer will be granted access to member's only pricing, exclusive promotions, and early shopping for upcoming releases. 

8. Refunds

The TZ+ subscription is non-refundable. If the customer wants to cancel the subscription prior to shipment of any included items and prior to using any included service, the customer may email support@tianzevon.com. A store gift card will be issued equal to the purchase price. Refunds will not be issued to the original payment method. A product is considered shipping at the time that the customer receives the shipment notification via email or sms. At times, the carrier may delay updating the receipt status online, however, if a shipment notification has been issued by Tian Zevon, the item is considered processed and shipped.

9. Payment Verification

Due to the nature of the purchase and the physical product offer, all payments will undergo manual review. In the event that the billing and shipping details do not align, you may be required to submit to additional verification at which you may be asked to verify your identity using our secure verification platform, FUGU. Verification must be received and approved prior to activating your perks or shipping products. In the event that additional verification is needed, the cycle still begins on the date that the subscription is purchased and cannot be extended beyond the closing period the following year.

10. Entire Agreement

These Terms together with the completed subscription order confirmation contain the entire agreement between the Parties and supersede all previous correspondence or communications whether written or oral. Tian Zevon may amend these Terms as required from time to time provided that Tian Zevon will give Customers no less than 30 days' written notice of such amendments and all such amendments will apply to the next renewal of the subscription.

11. Disputes

These Terms shall be governed by and construed in accordance with the laws of the United States Courts shall have exclusive jurisdiction to determine any dispute concerning these Terms or the subject matter of these Terms.

Revised: September 10th, 2022.