Refunds/ Store Credit
All returns must be approved by Tian Zevon. We will only issue a store credit for all returns. We do not issue refunds back to your original payment method. We hope this will encourage you to take your time in selecting your items and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will issue the store credit in the form of a Tian Zevon E-Gift card.
Generally you will receive the store credit email within 48 hours of the return being processed.
Store credit/refunds cannot be issued on items that are not returned.
Store credit is not issued on items that are returned with damage or worn.
We do not issue refunds or store credit on items that are lost in transit or confirmed delivered by the carrier. You should contact the carrier and file a claim.
Shipping charges and tips are not refundable. We cannot issue store credit for tips or shipping charges.
Therefore, the total credit amount will be for the amount paid for the item(s) less any shipping fees, tips, or restocking fees (if applicable).
*Refunds are not issued for pre-ordered items. All pre-ordered item sales are final.