You have 14 calendar days to return an item from the date you received it. This means that the items will need to be received by the 14th calendar day.
You will be required to initiate the return within 3 calendar days of receiving your item. Claims for any damage must be received within the first 48 hours of delivery. This will be tracked by the confirmation of delivery from the shipping carrier.
Items prohibited from returns:
- There are NO returns/refunds on any item that was purchased while on sale. For items reduced by a discount or automatic markdown, all sales are FINAL.
- Bundled items ie “5 for $25,” or "Buy X & Y and save x%," are prohibited from returns as these are considered sale/clearance items reduced by a discount or automatic markdown.
- Pre-ordered items.
- Items purchased with Store Credit.
- Custom items and custom orders.
- Items damaged in transit. For more information on filing a claim please visit our FAQ page.
Your item must be in the original packaging and with all original tags.
In the event that an item received as a part of a promotional offer, ie “Buy X and get X at a discounted rate,” must be returned, in order to be accepted and qualify for a return the entire bundle needs to be returned unused and unworn.
Returns for any issues not caused by Tian Zevon, customers are responsible for return fees.
If we issue your return label, the cost of return shipping will be deducted from your refund/store credit.
If you prefer to use your own return method, you will be responsible for paying the shipping costs for returning your item. Tracking numbers are required on returns.
REQUEST A RETURN
Unable to request a return via the portal? Please email your order number & the reason for your return to support@TianZevon.com
Please select a reason from the list below.
Please note: we require you to submit proof of items you believe are not as described and items that are not correct.
Returns for reasons not caused by Tian Zevon may also be subject to a 30% restocking fee.
Returns can take up to 7 business days to process. Generally, you will receive a store credit within 48 hours of the return being processed.
Credit or refunds cannot be issued on items that are not returned.
Items returned to sender or experiencing a delivery issue:
Shipped from VA/OH: Items that are returned by the carrier due to an invalid address, no one present to collect, or any other delivery issue not directly caused by Tian Zevon- are automatically processed as a return once they are received back.
If you would like it to be sent back out to you after it is received back to Tian Zevon, you can reach out to support by email, chat or phone. Additional postage will be required to re-ship.
If a re-ship request is not received within 3 business days of the date it is received by Tian Zevon, the item will be restocked. After which, we cannot guarantee it will be available for re-shipment. A store credit will be issued less any restocking fees.
Items returned to sender due to damage in transit:
We apologize for any inconvenience caused. Damage in transit sometimes happen and is out of our control. In the event that your item is damaged by the carrier and they choose to return to sender, we will advise you and ship a replacement.
If you no longer want or need the item(s) you must follow return guidelines.