Important Updates

Customer Service Updates

Our customer service team is currently operating under our normal business hours. Customer service is available by chat, email, and phone. Please do not send order related inquiries through social media channels as social media agents are unable to access your requests. Generally our sales and social media team will forward your inquiries to our CS inbox which could delay responses. Current response time is up to 72 hours.


The most accurate and up to date information regarding carrier operations or known delays will be found on the carrier's website. If there is no note for delays, the carrier is likely operating under normal times. Visit the links below to check the carrier's websites. We unfortunately do not have any control over carrier operations and delays. 




DHL (international)


 Restock Alerts

 Item Estimated Restock Date
SOV- Onyx limited edition - Will not restock
SOV- Rose limited edition - Will not restock
SOV- Ruby limited edition- Will not restock
Rhyan- Sage pending spring 23
Peyton- Ivory No updates 



All reservations for AJANI, AZARI & RHYAN ORANGE began shipping on 10.17.22. Orders are dispatched in the order in which they are received thus will complete no later than 11.7.22. This means that our logistics team will provide tracking to you by that date. If you do not receive tracking for your order prior to that date, it means your shipment is pending pickup by the carrier. We will not be able to provide tracking details prior to dispatch. For more information or clarification, please email our support team.

Order Processing

In October we received an influx in orders which may have resulted in a delay in processing your order. Our logistics team is working 8 hours daily to fulfill as many orders as allowable per day. We are currently following the schedule below for processing. Please check order numbers for an estimated completed window for your order. Orders are being processed in daily batches. We expect order processing to return to normal 11/7/22. Here are October’s estimates. 

Order #s

Estimated Completion Date
18821-18920 Shipped
18921-19020 Shipped
19021-19120 Shipped
19121-19220 Shipped
19221-19320 Shipped
19321-19420 Shipped
19421-19520 Shipped
19521-19620 Shipped
19621-19720 Shipped
19721-19820 Shipped
19821-19920 Shipped
19921-20020 Shipped
20021-20120 Shipped
20121-20220 Shipped
20221-20320 Shipped
20321-20420 Shipped
20421-20520 Shipped
20521-20620 Shipped
20621-20720 Shipped
20721-20820 Shipped
20821-20920 Shipped
20921-21020 Shipped
21021-21359 Shipped
21360-21600 By 11.7.22