We are committed to the sustainable and ethical management of our operations. Tian Zevon guarantees—both internally and along its entire supply chain—that internationally recognized social and environmental responsibility standards are respected and consistent with the company's own commitment to the ethical and sustainable management of its operations. We uphold these standards starting from the choice and traceability of raw materials through to the production processes, all the way to our clients. 

FAQ

FAQ for Custom Bags by Tian Zevon

1. What colors and fabrics can I choose for my custom bag design?

   • You can apply any previously used colors and fabrics to your custom design. Please review our available color and fabric selection on the website, as we only offer materials already used in previous collections.

2. Can I request new colors or fabrics for my custom bag?

   • Unfortunately, we do not accept requests for new colors or fabrics. Custom designs are limited to the colors and fabrics from past collections.

3. How do I submit my custom bag design?

   • Simply select your preferred color and fabric from the available options. You can also contact our customer support team if you need assistance.

4. How long will it take to receive my custom bag?

   • Custom bags typically take 4–6 weeks to produce, depending on the complexity of the design and order volume.

5. Can I return or exchange a custom bag?

   • Custom bags are made specifically for you, so we do not accept returns or exchanges. Please be sure of your design choices before submitting your order.

6. Can I make changes to my custom design after I place the order?

   • Once your custom order is placed, we cannot accept changes. Be sure to review your design carefully before confirming the order.

7. Is there an additional cost for custom bags?

   • Custom bags may incur an additional fee depending on the complexity of the design and selected features. You will see the final cost before you submit your order.

8. How do I care for my custom bag?

   • Care instructions vary based on the fabric and materials chosen for your custom bag. Please check the care guidelines on our website for specific recommendations.

If you have further questions, feel free to contact our customer service team for more assistance!