Pre-Order Terms & Conditions


PRE-ORDER/RESERVATION: These are items that are not yet available and/or are currently sold-out from our physical/online shop.
Pre-order or back-order is placing orders in advance which requires a payment from a customer interested in procuring the said item/product.

Please make sure you have read and understood all the conditions written here before submitting your Orders.


1. “Full payment” is required & should be made via Shop pay, PayPal or other processing channels.

2. Cancellation of orders is not allowed once the online order has been confirmed and paid. All pre-orders made are considered as final sale.

3. Estimated Date of Arrival: Shipment is based on the shipping schedule of our selected courier. Although we could track and trace the whereabouts of your package we cannot assure you the exact date and time of its arrival due to several factors such as delays due to unforeseen events beyond our control. Delivery to the United States will take 1-5 days after shipment. For orders outside of the United States, please allow 10-20 business days for delivery. Please see below for the expected shipment periods for upcoming items. If you cannot wait that long then please do not proceed with your order.

4. Pre-ordered items are final sale and non-transferable. If you have an issue with your item upon receipt, please contact our support team to resolve it.

5. We are unable to make changes to your order after your order is confirmed. Please double check the address details for accuracy.

6. As with all orders placed with Tian Zevon, in the event that billing and shipping details are input incorrectly or do not align, we may require additional information from you to verify your identity. Please be sure to check your billing details for accuracy.

7. For orders that contain a mixture of in stock items and reservations/pre-orders, in stock items will be held to ship together with reserved/pre-ordered item, unless otherwise specified. If you have an order that contains both an in stock item and a reserved or pre-ordered item, please email us if you would like them shipped separately.

Placing an order for pre-ordered items acknowledges that you have read and agree to our terms and conditions. 

For full shop policies click here